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Services Australia staff say performance targets negatively impact work

Luke Henriques-Gomes (The Guardian)


Frontline Services Australia staff say their work is being negatively affected by pressure to meet performance targets and they don’t feel trusted or respected by their employer, a new survey reveals.

Negative Workplace

A report by the Community and Public Sector Union claimed excessive oversight – including intrusive questions about employees’ toilet breaks – and restrictive work practices were having a “negative effect on staff wellbeing, customer service and workplace culture”.


The survey of 1,571 Services Australia staff members found 79% did not feel the way the agency managed its employees showed they were trusted or respected.

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